Part 1: Questions 1-3
Complete the form below. Write ONE WORD OR A NUMBER.
Rented Properties Customer’s Requirements
Name: Steven Godfrey
No. of bedrooms: 4
Preferred location: in the (1)  area of town
Maximum monthly rent: (2) £ 
Length of let required: (3) 
Starting: September 1st
Questions 4-8
Complete the table below. Write ONE WORD OR A NUMBER.
| Address | Rooms | Monthly Rent | Problem | 
|---|---|---|---|
| Oakington Avenue | living/ dining room, separate kithche | £ 550 | no (4)…………… | 
| Mead Street | large living room and kitchen, bathroom and a cloakroom | £ 580 | the (5)………….is too large | 
| Hamilton Road | living room, kitchen, diner and a (6)……………….. | £ 550 | too (7)………….. | 
| Devon Close | living room, dining room, small kitchen | (8) £………….. | none | 
(4)                   (5) 
(6)                   (7) 
(8) 
Questions 9 and 10
Choose TWO letters, A-E.
Which TWO facilities in the district of Devon Close are open to the public at the moment?
 A museum
 B concert hall
 C cinema
 D sports centre
 E swimming pool
Part 2: Questions 11-16
Complete the notes below. Write NO MORE THAN TWO WORDS OR A NUMBER.
THE NATIONAL ARTS CENTER
Well known for: (11) 
Complex consists of: concert rooms, theatres, cinemas, art galleries, public library, restaurants and
a (12) 
Historical background: 1940-area destroyed by bombs
1960s-1970s – centre was (13)  and built in (14)  – opened to public
Managed by: the (15) 
Open: (16)  days per year
Questions 17-20
Complete the table below. Write NO MORE THAN THREE WORDS OR A NUMBER.
| Day | Time | Event | Venue | Ticket price | 
|---|---|---|---|---|
| Monday and Tuesday | 7.30 pm | The Magic Flute | (17)……….. | from £ 8 | 
| Wednesday | 8.00 pm | (18)……………(Canadian Film) | Cinema 2 | (19) £……….. | 
| Saturday and Sunday | 11 am to 10 pm | (20)…………..(art exhibition) | Gallery 1 | free | 
(17)                 (18) 
(19)                (20) 
Part 3: Questions 21-26
Choose the correct letter A, B or C.
Latin American Studies
21. Paul decided to get work experience in South America because he wanted
 A to teach English there
 B to improve his Spanish
 C to learn about Latin American life
22. What project work did Paul originally intend to get involved in?
 A construction
 B agriculture
 C tourism
23 Why did Paul change from one project to another?
 A His first job was not well organized
 B He found doing the routine work very boring
 C The work was too physically demanding
24. In the village community, he learnt how important it was to
 A respect family life
 B develop trust
 C use money wisely
25. What does Paul say about his project manager?
 A He let Paul do most of the work
 B His plans were too ambitious
 C He was very supportive of Paul
26. Paul was surprised to be given
 A a computer to use
 B so little money to live on
 C an extension to his contract
Questions 27-30
What does Paul decide about each of the following modules?
Write the correct letter A, B or C next to questions 27-30.
Module
27. Gender studies in Latin America 
28. Second language acquisition 
29. Indigenous women’s lives 
30. Portuguese language studies 
A He will do this.
B He might do this.
C He won’t do this.
Part 4: Questions 31-34
Choose the correct letter A, B or C.
Trying to repeat success
31. Compared to introducing new business processes, attempts to copy existing processes are
 A more attractive
 B more frequent
 C more straightforward
32. Most research into the repetition of success in business has
 A been done outside the United States
 B produced consistent findings
 C related to only a few contexts
33. What does the speaker say about consulting experts?
 A Too few managers ever do it
 B It can be useful in certain circumstances
 C Experts are sometimes unwilling to give advice
34. An expert’s knowledge about a business system may be incomplete because
 A some details are difficult for workers to explain
 B workers choose not to mention certain details
 C details are sometimes altered by workers
Questions 35-40
Complete the notes below. Write ONE WORD ONLY.
Setting up systems based on an existing process
Two mistakes:
Manager tries to:
• Improve on the original process
• Create an ideal (35)  from the best parts of several processes
Cause of problems
• Information was inaccurate
• Comparison between the business settings was invalid
• Disadvantages were overlooked e.g. effect of changes on (36) 
Solution
• Change (37) 
• Impose rigorous (38) 
• Copy original very closely:
o Physical features of the (39) 
o The (40)  of original employees
1. central
2. 600
3. 2 years
4. garage
5. garden
6. study
7. noisy
8. 595
9. B
10. E
11. classical music concerts
12. bookshop
13. planned
14. 1983
15. city council
16. 363
17. garden hall
18. three lives
19. 4.50
20. faces of china
21. C
22. C
23. A
24. B
25. C
26. A
27. C
28. A
29. B
30. C
31. B
32. B
33. B
34. A
35. combination
36. safety
37. attitudes
38. controls
39. factories
40. skills 
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