Introduction

A Band 9 letter demonstrates:
✅ Full Task Achievement – covers all bullet points clearly and logically.
✅ Appropriate Tone – consistent formality throughout.
✅ Wide Lexical Range – precise, topic-related vocabulary.
✅ Complex Grammar Control – natural, error-free sentences.
✅ Cohesive Flow – smooth linking and paragraphing.

1️⃣ Band 9 Formal Letter — Complaint

Question:
You recently stayed at a hotel and were not satisfied with the service. Write a letter to the manager.

• Explain why you were not satisfied.
• Describe the problems you faced.
• Say what you would like the manager to do.

Model Answer:

Dear Sir or Madam,

I am writing to express my dissatisfaction with the service I received during my recent stay at your hotel from 5th to 8th October.

Firstly, the air-conditioning unit in my room was not functioning, and despite notifying reception twice, no action was taken. Secondly, the breakfast service was poorly managed — I waited over twenty minutes for a simple meal.

I would appreciate it if you could refund one night’s charge or offer a discount voucher for a future stay. I hope you will address these issues promptly to maintain your hotel’s reputation.

Yours faithfully,
Sarah Thompson

Examiner’s Comment:

• Task fully addressed; all three points covered clearly.
• Tone polite yet firm — perfect for a complaint.
• Grammar and vocabulary fully controlled (notify reception, discount voucher, maintain reputation).

✅ Band: 9.0

2️⃣ Band 9 Semi-Formal Letter — Request

Question:
Write to your supervisor to request time off for a family event.

• Explain the reason for your request.
• Mention when you plan to be away.
• Offer to make arrangements before you leave.

Model Answer:

Dear Mr Hughes,

I hope you’re well. I am writing to request three days of annual leave next month to attend my sister’s wedding overseas.

The ceremony will take place on 15th August, and I plan to be away from 13th to 16th August. I have already scheduled my project tasks to ensure there is no disruption, and I am happy to brief my colleague before I leave.

Please let me know if you require any supporting documents or if any adjustments need to be made.

Best regards,
Sarah Thompson

Examiner’s Comment:

• Excellent balance of politeness and professionalism.
• Clear paragraphing and logical flow.
• Accurate modals (I am happy to, Please let me know if).

✅ Band: 9.0

3️⃣ Band 9 Informal Letter — Invitation

Question:
Write a letter to your friend inviting them to your birthday celebration.

• Tell them about the event.
• Give details of the time and place.
• Suggest what they could bring or prepare.

Model Answer:

Hi Emma,

Hope you’re doing great! I’m throwing a small birthday dinner next Saturday and would love for you to come. It’ll be at my house at 7 p.m., and we’re planning a relaxed evening with homemade food and some live music.

Could you bring your guitar? Everyone loves your songs, and it wouldn’t be the same without them! Let me know if you can make it — I really hope you can.

Can’t wait to celebrate together!
Love,
Sarah

Examiner’s Comment:

• Natural, warm tone suitable for an informal context.
• Vocabulary fits friendship register (throwing a dinner, can’t wait to celebrate).
• Excellent use of contractions and personal pronouns.

✅ Band: 9.0

4️⃣ Band 9 Formal Letter — Request for Information

Question:
You saw an advertisement for a business course and want more information. Write a letter to the course organiser.

• Ask about course content, duration, and fees.

Model Answer:

Dear Sir or Madam,

I am writing to request further information about the Advanced Business Management course advertised on your website.

Could you please provide details about the course syllabus, duration, and tuition fees? Additionally, I would like to know whether evening classes are available, as I work full-time during the day.

I would appreciate it if you could send me a prospectus or direct me to the relevant webpage.

Yours faithfully,
Sarah Thompson

Examiner’s Comment:

• Clear purpose and structure.
• Precise vocabulary (syllabus, tuition fees, prospectus).
• Perfectly balanced formality.

✅ Band: 9.0

5️⃣ Band 9 Semi-Formal Letter — Complaint and Suggestion

Question:
You are a member of a local sports club that has poor facilities. Write to the club manager.

• Describe the problem.
• Explain how it affects members.
• Suggest improvements.

Model Answer:

Dear Mr Carter,

I am writing to express concern about the deteriorating condition of the changing rooms at our sports club. The showers often leak, and the lockers are broken, making it inconvenient for members to store belongings safely.

This has led to several complaints, and some members have even cancelled their subscriptions. I believe renovating the facilities and introducing a maintenance schedule would significantly improve satisfaction.

Thank you for your attention to this matter.

Yours sincerely,
Sarah Thompson

Examiner’s Comment:

• Clear explanation of the issue and constructive suggestions.
• Excellent tone — serious yet respectful.
• Cohesive flow using linking phrases (This has led to…, I believe…).

✅ Band: 9.0